# Q health and Q doctor Help Center

> Helping you find the answers to all your questions! 

## Q health Patient Guides

- [Q health - iOS/Android: How to book and have a video consultation.](http://support.qhealth.io/en/articles/4991116-q-health-ios-android-how-to-book-and-have-a-video-consultation.md)
- [Q health - Computer: How to book and have a video consultation.](http://support.qhealth.io/en/articles/5144935-q-health-computer-how-to-book-and-have-a-video-consultation.md)
- [Patient's Guide to Instant Meetings](http://support.qhealth.io/en/articles/4542670-patient-s-guide-to-instant-meetings.md): A step by step guide for patients joining an Instant Meeting on Q health

## Q health Clinician and Admin Guides

- [Getting Started and Logging In](http://support.qhealth.io/en/articles/4542574-getting-started-and-logging-in.md): A step-by-step guide on how to create your Q health Clinician or Admin account and log into the platform!
- [Clinician Instant Consultations Guide](http://support.qhealth.io/en/articles/5652202-clinician-instant-consultations-guide.md): A guide for clinicians using the Instant Consultations and Prescheduled features on Q health
- [Q health Coded Appointments Guide](http://support.qhealth.io/en/articles/5657136-q-health-coded-appointments-guide.md): A guide for clincians & admin on how to use the coded video appointments feature on Q health.
- [Q health Multi Party Consultations](http://support.qhealth.io/en/articles/5742463-q-health-multi-party-consultations.md): A guide on how to use Q health for multi party video consultations.
- [Clinician Instant Meetings Guide](http://support.qhealth.io/en/articles/4858897-clinician-instant-meetings-guide.md): A guide for clinicians on how to use the Instant Meetings feature for video consultations.
- [Organisation Admin Guide to the Metrics Dashboard](http://support.qhealth.io/en/articles/4858899-organisation-admin-guide-to-the-metrics-dashboard.md): A guide for users on how to access and customise their metrics dashboards.
- [Updated Q health Clinician Platform with Telephony](http://support.qhealth.io/en/articles/5162921-updated-q-health-clinician-platform-with-telephony.md): A guide to the updated Q health Clinician Platform with telephony
- [Organisation Admin Guide to Inviting Clinicians and Admin Users](http://support.qhealth.io/en/articles/4858896-organisation-admin-guide-to-inviting-clinicians-and-admin-users.md): A guide to help Organisation Admin Users of Q health invite new users to the platform.
- [Q health Clinician Platform Features](http://support.qhealth.io/en/articles/5353294-q-health-clinician-platform-features.md): A guide to the different sections of the Q health clinician platform
- [Image and File Upload in Meetings](http://support.qhealth.io/en/articles/4533210-image-and-file-upload-in-meetings.md): A step by step guide for uploading and downloading images and files in Meetings on Q health
- [Blurred background in Q health meetings](http://support.qhealth.io/en/articles/4839685-blurred-background-in-q-health-meetings.md): A step by step guide for using the new blurred screen feature in Meetings
- [Participant List in Meetings](http://support.qhealth.io/en/articles/4570926-participant-list-in-meetings.md): A guide to accessing the participant list in Meetings on Q health

## FAQs and Troubleshooting

- [Service Status](http://support.qhealth.io/en/articles/5574653-service-status.md): This article shows you where to look for the current status of the Q health platform, including availability/uptime/downtime
- [Telephony Firewall and Ports](http://support.qhealth.io/en/articles/5275784-telephony-firewall-and-ports.md): Advice for customers facing telephony audio issues likely to be related to firewalls and ports
- [TokBox Test Guide](http://support.qhealth.io/en/articles/3087586-tokbox-test-guide.md): Audio, visual or connectivity problems
- [I can't see or hear the participant in my Meeting](http://support.qhealth.io/en/articles/4618540-i-can-t-see-or-hear-the-participant-in-my-meeting.md)
- [Inviting Participants Issues](http://support.qhealth.io/en/articles/4618737-inviting-participants-issues.md)
- [Creating a Q health Account \(clinician/admin\)](http://support.qhealth.io/en/articles/4542632-creating-a-q-health-account-clinician-admin.md)
- [Problems creating my Q health account \(clinician/admin\)](http://support.qhealth.io/en/articles/4618528-problems-creating-my-q-health-account-clinician-admin.md)
- [Firewall and Ports](http://support.qhealth.io/en/articles/4535532-firewall-and-ports.md): Advice for customers facing video or audio issues likely to be related to firewalls and ports
- [Fixing an echoing sound in a Q health Meeting](http://support.qhealth.io/en/articles/4619175-fixing-an-echoing-sound-in-a-q-health-meeting.md)
- [Q health Meetings - FAQs and Support for Patients](http://support.qhealth.io/en/articles/4996813-q-health-meetings-faqs-and-support-for-patients.md)
- [Connection Issues](http://support.qhealth.io/en/articles/4614837-connection-issues.md): Help for users on what to do if you're having problems connecting.
- [Checking your Device's Operating System - Q health Meetings](http://support.qhealth.io/en/articles/4615139-checking-your-device-s-operating-system-q-health-meetings.md)
- [Checking your Internet Connection - Q health Meetings](http://support.qhealth.io/en/articles/4615171-checking-your-internet-connection-q-health-meetings.md)
- [Camera and Microphone Access - Q health Meetings](http://support.qhealth.io/en/articles/4615061-camera-and-microphone-access-q-health-meetings.md)
- ['Video Error' or 'Could not start the camera' notification message - Q health Meetings](http://support.qhealth.io/en/articles/4618809-video-error-or-could-not-start-the-camera-notification-message-q-health-meetings.md)

## VPC & Teradici FAQs and Troubleshooting

- [eConsult Workspaces Service - IP address and port requirements](http://support.qhealth.io/en/articles/5978309-econsult-workspaces-service-ip-address-and-port-requirements.md): Configuring your Firewall for the Workspaces Client
- [Using MSI Installers during Workspace Setup](http://support.qhealth.io/en/articles/5557045-using-msi-installers-during-workspace-setup.md): MSI installers need to be run as Administrator
- [Doctors: Resetting your Workspaces Password](http://support.qhealth.io/en/articles/3799513-doctors-resetting-your-workspaces-password.md)
- [The Workspaces Dashboard Guide](http://support.qhealth.io/en/articles/5140557-the-workspaces-dashboard-guide.md): An introduction to the Workspaces Dashboard
- [Resetting your Workspaces Password with an NHS mail account](http://support.qhealth.io/en/articles/4886020-resetting-your-workspaces-password-with-an-nhs-mail-account.md): Resetting your Workspaces Password if you have an NHS mail account
- [Resetting your Workspaces Password](http://support.qhealth.io/en/articles/4853399-resetting-your-workspaces-password.md): How to reset your Workspaces password
- [Installing & Using the Teradici PCoIP Client](http://support.qhealth.io/en/articles/4649070-installing-using-the-teradici-pcoip-client.md): The PCoIP Client App enables you to use your Workspaces vPC with a Smart Card Reader attached to your Windows 10 PC or Mac.
- [Windows 10 & USB Smart Card Readers](http://support.qhealth.io/en/articles/4745244-windows-10-usb-smart-card-readers.md): Your USB Smart Card reader does not appear in the Teradici PCoIP App
- [MacOS Catalina & USB Smart Card Readers](http://support.qhealth.io/en/articles/4745214-macos-catalina-usb-smart-card-readers.md): Your USB Smart Card reader does not appear in the Teradici PCoIP App
- [Identity Agent Issues](http://support.qhealth.io/en/articles/4775941-identity-agent-issues.md): What to do if the Identity Agent is not displayed?
- [USB Device Support & MacOS](http://support.qhealth.io/en/articles/4726671-usb-device-support-macos.md): Teradici PCoIP Client Does not support USB Device Fowarding
- [AccuRX Installation Error](http://support.qhealth.io/en/articles/4742232-accurx-installation-error.md): Correcting an AccuRX installation error
- [Setting up Office365 for Workspaces](http://support.qhealth.io/en/articles/4715994-setting-up-office365-for-workspaces.md): Initial setup of Office365
- [Disabling the Cache in Google Chrome](http://support.qhealth.io/en/articles/4826727-disabling-the-cache-in-google-chrome.md): How to disable the media cache in Google Chrome
- [Group Policy Objects](http://support.qhealth.io/en/articles/4777683-group-policy-objects.md): Forcing a GPO to be applied to a vPC

## Vaccination Appointments

- [Vaccination Clinic Admin User Guide](http://support.qhealth.io/en/articles/4666746-vaccination-clinic-admin-user-guide.md): Step by step guide for practice or PCNs using Q health for their vaccination clinics \(video at the bottom\)
- [Clinic Admin Guide to Booking Patients in for their Vaccination](http://support.qhealth.io/en/articles/4851065-clinic-admin-guide-to-booking-patients-in-for-their-vaccination.md): A guide to help the admin team book patients in for an appointment on the Q health booking platform.
- [Reporting on Vaccination Clinics](http://support.qhealth.io/en/articles/5627098-reporting-on-vaccination-clinics.md): A guide for Clinic Admins on how to download & manipulate reports for your vaccination clinics.
- [Q health Patient Vaccination Booking Guide](http://support.qhealth.io/en/articles/4838568-q-health-patient-vaccination-booking-guide.md): A step by step guide to help patients book their vaccination appointment.
- [Cancelling or rescheduling a vaccination appointment](http://support.qhealth.io/en/articles/5261943-cancelling-or-rescheduling-a-vaccination-appointment.md): Steps to cancel or change a vaccination appointment
- [More Information on Covid-19 Vaccination Clinic support](http://support.qhealth.io/en/articles/4625809-more-information-on-covid-19-vaccination-clinic-support.md): For PCNs - Dec 2020

## eConsult Q health Guide

- [eConsult Health + Q doctor FAQs](http://support.qhealth.io/en/articles/5264709-econsult-health-q-doctor-faqs.md): Commonly asked questions about the acquisition
- [Q health - Click to Call - eConsult Toolbar](http://support.qhealth.io/en/articles/5163294-q-health-click-to-call-econsult-toolbar.md): A guide to the updated Q health Clinician Platform with telephony through the eConsult Toolbar
- [eConsult toolbar video guide using Q health](http://support.qhealth.io/en/articles/4858900-econsult-toolbar-video-guide-using-q-health.md): A step by step guide for using the video feature in the eConsult toolbar
- [eConsult Toolbar - How to fix the 'Error: The selected practice id is invalid' message.](http://support.qhealth.io/en/articles/5044926-econsult-toolbar-how-to-fix-the-error-the-selected-practice-id-is-invalid-message.md)

## Q doctor Patient Guides

- [How to cancel or change a Q doctor video appointment](http://support.qhealth.io/en/articles/3527362-how-to-cancel-or-change-a-q-doctor-video-appointment.md): If you need to cancel or change your appointment here's the information we need you to provide to be able to do that.
- [Q doctor - iOS: Sign-up](http://support.qhealth.io/en/articles/2385661-q-doctor-ios-sign-up.md): Signing up for Q doctor on an iPhone or iPad
- [Q doctor - Android: NHS sign-up](http://support.qhealth.io/en/articles/2501142-q-doctor-android-nhs-sign-up.md): Signing up to Q doctor on an android phone or tablet
- [Q doctor - PC: NHS sign-up](http://support.qhealth.io/en/articles/2501147-q-doctor-pc-nhs-sign-up.md): Signing up to Q doctor on a computer on Google Chrome or Firefox
- [Using Q doctor - Booking an NHS appointment](http://support.qhealth.io/en/articles/2501085-using-q-doctor-booking-an-nhs-appointment.md): How to book a Q doctor appointment
- [Q doctor - Android: Booking an appointment - no code](http://support.qhealth.io/en/articles/3220452-q-doctor-android-booking-an-appointment-no-code.md): Booking a Q doctor video appointment using an android device
- [Q doctor - PC: Booking an appointment - no code](http://support.qhealth.io/en/articles/3220568-q-doctor-pc-booking-an-appointment-no-code.md): Booking a Q doctor video appointment on a computer using Google Chrome
- [Q doctor - iOS: Booking an appointment - no code](http://support.qhealth.io/en/articles/3220560-q-doctor-ios-booking-an-appointment-no-code.md): Booking a Q doctor appointment using an iPhone or iPad

## Recent Updates!

- [Q health - Change Video Consultation Host](http://support.qhealth.io/en/articles/5657290-q-health-change-video-consultation-host.md): \*NEW FEATURE\* A step by step guide to using the new change meeting host feature on Q health
- [Q health Video Consultation Waiting Room](http://support.qhealth.io/en/articles/5525926-q-health-video-consultation-waiting-room.md): \*NEW FEATURE\* A step by step guide to using the new waiting room feature on Q health
- [Q health - Consult Now with simple telephone and video transition](http://support.qhealth.io/en/articles/5524255-q-health-consult-now-with-simple-telephone-and-video-transition.md): A step by step guide of the latest Q health feature - where clinicians have the ability to easily upgrade to video or downgrade to telephone