If you are joining the Meeting on your mobile device, please ensure that you are not using your mobile for a phone call when you join the Meeting, as your video and microphone will not work.

'Video Error' Notification

If you are getting the below notification when you join the Meeting, this means that Q health has not been allowed to access to your microphone.

Please check that Q health has been allowed to access both your camera and microphone by following this guide here.

Once you have changed your permissions, please then refresh the page and rejoin the Meeting!

'Could not start the camera' Notification

If you are getting the below notification when you join the Meeting, this means that Q health has not been allowed access to your camera, or both your camera and microphone.

Please check that Q health has been allowed to access both your camera and microphone by following this guide here.

Once you have changed your permissions, please then refresh the page and rejoin the Meeting!


If your question has not been answered in this article, please press on the big pink circle to speak to a member of the Q health Support Team!

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