Q health

This article shows you where to look for the current status of the Q health platform, including availability/uptime/downtime

Service Status

Q doctor support

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FAQs and Troubleshooting

Advice for customers facing telephony audio issues likely to be related to firewalls and ports

Telephony Firewall and Ports

TokBox Test Guide

I can't see or hear the participant in my Meeting

Inviting Participants Issues

Creating a Q health Account (clinician/admin)

Problems creating my Q health account (clinician/admin)

Advice for customers facing video or audio issues likely to be related to firewalls and ports

Firewall and Ports

Fixing an echoing sound in a Q health Meeting

Clinician and Admin FAQs and Troubleshooting

Q health Meetings - FAQs and Support for Patients

Help for users on what to do if you're having problems connecting.

Connection Issues

Checking your Device's Operating System - Q health Meetings

Checking your Internet Connection - Q health Meetings

Camera and Microphone Access - Q health Meetings

'Video Error' or 'Could not start the camera' notification message - Q health Meetings

Patient FAQs and Troubleshooting

Website

Find answers and get help from Intercom Support and Community Experts

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Track the progress of all tickets related to your company.

Tickets portal.

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Tickets

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