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Q health Video Consultation Waiting Room
Q health Video Consultation Waiting Room

*NEW FEATURE* A step by step guide to using the new waiting room feature on Q health

Faye avatar
Written by Faye
Updated over a week ago

To use the waiting room feature head to the Meetings section.

Select the Create day & Time option and enter a name for the meeting and the date and time.

Once added the consultation will be created and displayed on the date of the appointment.

You are able to invite the patients either by SMS, email, or by sending the link via an alternative means using 'Copy to clipboard'.

Once a patient joins the consultation you will be notified in the top right hand corner and the Waited column will begin recording how long the patient has been in the waiting room. The patient sees a holding screen saying: Thank you for your call. Someone will be with you shortly.

Once the clinician is ready they press Join to enter the video consultation with the patient.

If you have any questions or would like training on the new platform features please email or press on the big pink circle to speak to a member of the Q health Support Team! We also have a new FAQs section here where you may find the answer!

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