Q health

This article shows you where to look for the current status of the Q health platform, including availability/uptime/downtime

Service Status

Q doctor support

Faye

If you cannot find a response to your question in this section, please get in touch with us on the live chat by pressing the big pink circle in the corner of the screen!

FAQs and Troubleshooting

Advice for customers facing telephony audio issues likely to be related to firewalls and ports

Telephony Firewall and Ports

TokBox Test Guide

I can't see or hear the participant in my Meeting

Inviting Participants Issues

Creating a Q health Account (clinician/admin)

Problems creating my Q health account (clinician/admin)

Advice for customers facing video or audio issues likely to be related to firewalls and ports

Firewall and Ports

Fixing an echoing sound in a Q health Meeting

Clinician and Admin FAQs and Troubleshooting

Q health Meetings - FAQs and Support for Patients

Help for users on what to do if you're having problems connecting.

Connection Issues

Checking your Device's Operating System - Q health Meetings

Checking your Internet Connection - Q health Meetings

Camera and Microphone Access - Q health Meetings

'Video Error' or 'Could not start the camera' notification message - Q health Meetings

Patient FAQs and Troubleshooting

Website

Find answers and get help from Intercom Support and Community Experts

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