FAQs and Troubleshooting

If you cannot find a response to your question in this section, please get in touch with us on the live chat by pressing the big pink circle in the…

15 articles in this collection
Written by Q doctor support, Faye, and Anna Seager

Service Status

This article shows you where to look for the current status of the Q health platform, including availability/uptime/downtime

Written by Q doctor support
Updated over a week ago

Clinician and Admin FAQs and Troubleshooting

Telephony Firewall and Ports

Advice for customers facing telephony audio issues likely to be related to firewalls and ports

Written by Faye
Updated over a week ago

TokBox Test Guide

Audio, visual or connectivity problems

Written by Faye
Updated over a week ago

I can't see or hear the participant in my Meeting

Written by Anna Seager
Updated over a week ago

Inviting Participants Issues

Written by Anna Seager
Updated over a week ago

Creating a Q health Account (clinician/admin)

Written by Anna Seager
Updated over a week ago

Problems creating my Q health account (clinician/admin)

Written by Anna Seager
Updated over a week ago

Firewall and Ports

Advice for customers facing video or audio issues likely to be related to firewalls and ports

Written by Faye
Updated over a week ago

Fixing an echoing sound in a Q health Meeting

Written by Anna Seager
Updated over a week ago

Patient FAQs and Troubleshooting

Q health Meetings - FAQs and Support for Patients

Written by Anna Seager
Updated over a week ago

Connection Issues

Help for users on what to do if you're having problems connecting.

Written by Anna Seager
Updated over a week ago

Checking your Device's Operating System - Q health Meetings

Written by Anna Seager
Updated over a week ago

Checking your Internet Connection - Q health Meetings

Written by Anna Seager
Updated over a week ago

Camera and Microphone Access - Q health Meetings

Written by Anna Seager
Updated over a week ago

'Video Error' or 'Could not start the camera' notification message - Q health Meetings

Written by Anna Seager
Updated over a week ago