1. How do I allow Q health access to my microphone and camera?

For a guide on how to check permissions, please head to the following link: http://support.qhealth.io/en/articles/4615061-camera-and-microphone-access-q-health-meetings


2. When I join the Meeting I'm getting an error message, what do I do?

Please ensure you are not currently using your device for a phone call (if you have joined on a mobile device). Please head to the following link for more support: http://support.qhealth.io/en/articles/4618809-video-error-or-could-not-start-the-camera-notification-message-q-health-meetings


3. I've joined a Meeting but the host can't hear or see me.

Please head to this guide for support: http://support.qhealth.io/en/articles/4614837-connection-issues


4. How do I check my internet connection?

You can check your internet connection by typing 'Internet Speed Test' into Google, or you can go to the following link for more support: http://support.qhealth.io/en/articles/4615171-checking-your-internet-connection-q-health-meetings


5. I have been sent a link to join a Meeting, what do I do?

Please press on the following link for a guide on how to use Q health Meetings: http://support.qhealth.io/en/articles/4542670-patient-s-guide-to-instant-meetings


6. There is an echo in the Meeting, what do I do?

If you are hearing sounds echoing in the Meeting, please press on this link for support on how to resolve this: http://support.qhealth.io/en/articles/4619175-fixing-an-echoing-sound-in-a-q-health-meeting


7. How do I check my device's operating system?

For support on checking and upgrading your operating system, press on the following link: http://support.qhealth.io/en/articles/4615139-checking-your-device-s-operating-system-q-health-meetings


If your question has not been answered in this article, please press on the big pink circle to speak to a member of the Q health Support Team, or email support@qdoctor.io, or call us on 0330 223 0349!

Did this answer your question?